Shipping policy

SHIPPING POLICY Last Updated: September 2026 Thank you for shopping with WVRV™. We are committed to providing a smooth and reliable delivery experience. Please review our Shipping Policy before placing your order. ORDER PROCESSING Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed. Processing time is separate from shipping time. During holidays, promotional events, product launches, periods of high order volume, severe weather, or other exceptional circumstances, processing may take slightly longer. Once an order has entered fulfillment, we cannot guarantee that changes or cancellations can be made. SHIPPING OPTIONS & ESTIMATED DELIVERY Depending on the product and delivery destination, available shipping options may include: Standard Shipping: 5–11 days Fast Shipping: 3–10 days Shipping availability and applicable shipping charges will be displayed at checkout when available. Please note that these delivery timeframes are estimates and not guaranteed delivery dates. Delivery times begin after your order has been processed and shipped. Occasional delays may occur due to carrier operations, severe weather, holidays, transportation disruptions, customs processing where applicable, high shipping volumes, or other circumstances outside our reasonable control. A delay in transit does not automatically mean that a shipment has been lost. SHIPPING RATES Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase. Shipping rates may vary depending on the selected shipping method, product, order value, and delivery destination. Any available free-shipping promotions will be subject to the conditions displayed at the time of purchase. ORDER TRACKING Once tracking information becomes available for your order, it will be sent to the email address or contact information provided at checkout. Please allow approximately 24–72 hours after shipment for tracking information to begin updating. In some cases, tracking information may temporarily stop updating while a package is moving between carrier facilities. This does not necessarily mean that your package has stopped moving or has been lost. MULTIPLE-ITEM ORDERS If your order contains multiple products, your items may occasionally be shipped and delivered in separate packages. As a result, different items from the same order may arrive on different days. If your order is divided into multiple shipments, you may receive more than one tracking number. If only part of your order has arrived, please review all tracking information associated with your order before reporting an item as missing. SHIPPING ADDRESS Customers are responsible for providing a complete and accurate shipping address when placing an order. Before completing checkout, please carefully verify your: * Full name * Street address * Apartment, suite, or unit number * City * State * ZIP code * Contact information If you notice an error in your shipping information, please contact WVRV™ Customer Support as soon as possible. We will make reasonable efforts to assist with address corrections; however, we cannot guarantee that an address can be changed once an order has entered fulfillment or has shipped. WVRV™ is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer. If a package is returned because of an incorrect or incomplete customer-provided address, additional shipping charges may apply before the order can be reshipped. FAILED DELIVERY & UNCLAIMED PACKAGES Customers are responsible for providing a location where their order can be successfully delivered and for accepting delivery when required. If delivery cannot be completed, the carrier may attempt redelivery, hold the package for pickup, or return the package. Packages that are refused, left unclaimed, or returned because of incorrect or incomplete customer-provided information do not automatically qualify for a full refund. If a package is returned, any applicable refund or reshipment will be handled in accordance with our Return & Refund Policy and applicable law. Additional shipping charges may apply if the customer requests reshipment. PACKAGES MARKED AS DELIVERED If tracking indicates that your package has been Delivered but you cannot locate it, please first: 1. Check your mailbox, front entrance, porch, parcel locker, reception area, and other possible delivery locations. 2. Check with household members, neighbors, building staff, or anyone who may have accepted the package. 3. Allow a short period of time, as some carriers may update tracking shortly before final delivery. 4. Contact the shipping carrier for additional delivery information. If you are still unable to locate the package, please contact WVRV™ Customer Support with your order number and tracking information. We will review the available shipping information and assist where reasonably possible. A carrier tracking status showing Delivered does not automatically qualify an order for a refund or replacement. Each case will be reviewed based on the available tracking and delivery information and applicable law. LOST PACKAGES If tracking has not updated for an unusually long period or you believe your package may have been lost in transit, please contact WVRV™ Customer Support. We may review the tracking history and, where appropriate, work with the applicable shipping service to investigate the shipment. If a package is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund, in accordance with our policies and applicable law. DAMAGED PACKAGES If your order arrives damaged, please contact us promptly after discovering the damage. To help us review your claim, we may request: * Your order number * Clear photographs of the shipping package * A photograph of the shipping label * Clear photographs of the damaged product * A short video where necessary to demonstrate the issue Please retain the product and original packaging while your claim is being reviewed. Once the issue has been verified, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law. SHIPPING DELAYS While we work to provide reliable delivery estimates, exact delivery dates cannot be guaranteed unless expressly stated otherwise. Delivery may occasionally be delayed due to: * Severe weather * Carrier disruptions * Holiday shipping volume * Transportation delays * Customs processing where applicable * Incorrect or incomplete delivery information * Events outside our reasonable control A reasonable shipping delay alone does not automatically qualify an order for cancellation or an immediate refund while the shipment remains actively in transit. If your order is significantly delayed, please contact WVRV™ Customer Support so we can review the shipment. ORDER CHANGES & CANCELLATIONS If you need to change or cancel your order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment, been packed, or shipped, we cannot guarantee that it can be modified or canceled. Orders that have already shipped generally cannot be canceled and may instead need to follow our Return & Refund Policy after delivery. SHIPPING & RETURNS Shipping-related issues and product returns are subject to this Shipping Policy and our Return & Refund Policy. For approved returns where the customer received the correct, non-defective product but changed their mind, ordered the wrong size, or decided that the product was not suitable for them, the customer is responsible for return shipping costs, as described in our Return & Refund Policy. Original shipping charges may be non-refundable for change-of-mind returns except where otherwise required by applicable law. INTERNATIONAL & CUSTOMS PROCESSING Where international or cross-border shipping applies, an order may be subject to customs processing or other local import procedures. These procedures may affect estimated delivery times and are outside WVRV™’s direct control. Any applicable duties, taxes, or import charges will be handled according to the terms presented at checkout and applicable law. CONTACT US If you have questions about your order or shipment, please contact: WVRV™ Customer Support When contacting us about an existing order, please include your order number and, when available, your tracking number so that we can assist you more efficiently. Nothing in this Shipping Policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law. © 2026 WVRV™. All rights reserved.