Refund policy

RETURN & REFUND POLICY Last Updated: September 2026 At WVRV™, we want you to be confident in your purchase. To maintain product quality and ensure a fair experience for all customers, returns are accepted only when the requirements below are met. 30-DAY RETURN POLICY You may request a return within 30 days of delivery. To be eligible for a return, the item must be: * Unused and unworn * Unwashed * Free from stains, odors, pet hair, smoke, or other signs of use * In the same condition in which it was received * Returned with all original tags, accessories, manuals, and packaging * Accompanied by proof of purchase Items showing signs of wear or use may not be eligible for a refund. Please do not send a return without contacting WVRV™ first. Unauthorized returns may not be accepted. CHANGE-OF-MIND RETURNS If you received the correct, non-defective product but decide that you no longer want it, you may request a return within the eligible return period. For approved change-of-mind returns: The customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable except where otherwise required by law. We strongly recommend using a trackable shipping service. WVRV™ cannot be responsible for customer return packages that are lost before reaching the designated return location. SIZE & FIT Please carefully review the size chart provided on the product page before ordering apparel. If the correct size that you ordered was delivered but the item does not fit as expected, this is considered a change-of-mind/size return, not a defective-product claim. Approved size returns must meet all standard return conditions, and the customer is responsible for return shipping costs. If WVRV™ sends a size different from the size shown on your order confirmation, please contact us so we can correct the issue. HEATED PRODUCTS Heated jackets, heated scarves, heated accessories, and other electronic/heating products must be returned with all components and accessories originally included with the product. Products showing damage caused by improper use, incompatible power sources, unauthorized modification, excessive physical damage, water exposure beyond the product’s stated rating, or failure to follow product instructions are not considered manufacturing defects. Please review each product listing carefully to determine whether a power bank is included or sold separately. A power bank not being included is not considered a missing item when the applicable product page clearly states that the power bank is sold separately or not included. DEFECTIVE, DAMAGED OR INCORRECT ITEMS If you believe you received a defective, damaged, or incorrect product, please contact WVRV™ Customer Support promptly after discovering the issue. Please provide: * Your order number * A description of the problem * Clear photos and/or video showing the issue * Photos of the packaging and shipping label when relevant For heating or electronic products, we may request a short video demonstrating the reported problem so our team can verify the issue and determine the appropriate resolution. If we confirm that the item arrived defective, damaged, or incorrect, WVRV™ will provide an appropriate resolution, which may include a replacement or refund, in accordance with applicable law. Customers will not be required to pay return shipping for confirmed errors caused by WVRV™ or confirmed qualifying defects. ITEMS THAT CANNOT BE RETURNED Except where otherwise required by applicable law, we cannot accept returns for: * Items that have been worn or used beyond what is reasonably necessary to inspect fit and condition * Washed items * Items with stains, odors, perfume, smoke, pet hair, or other signs of use * Items damaged through misuse or improper care * Items missing original components or accessories * Items returned without required authorization * Gift cards * Final-sale items clearly identified as final sale before purchase * Personalized or customized products RETURN INSPECTION All returned products are inspected after arrival. Receiving a returned package does not automatically guarantee a refund. If the product does not meet the eligibility requirements stated in this policy, WVRV™ may decline the refund or provide another resolution where appropriate and permitted by law. REFUNDS Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or card issuer. Shipping and handling charges are generally non-refundable for change-of-mind returns, except where required by applicable law. EXCHANGES If you need a different size or color, please contact WVRV™ Customer Support. Depending on availability, we may offer an exchange or ask you to return the original product and place a new order. Items being exchanged must still satisfy the return eligibility requirements. ORDER CANCELLATIONS Contact us as soon as possible if you need to cancel or modify your order. We will make reasonable efforts to accommodate your request, but once an order has entered fulfillment, been packed, or shipped, we cannot guarantee that it can be modified or canceled. RETURN ABUSE WVRV™ reserves the right, where permitted by law, to refuse returns that show evidence of fraud, abuse, repeated misuse of our return policy, product substitution, or other deceptive activity. This policy does not limit any rights or remedies that cannot be excluded under applicable consumer-protection laws. CONTACT US Before returning any product, please contact WVRV™ Customer Support with your order number and reason for the return. Our team will provide return instructions if your request is eligible. © 2026 WVRV™. All rights reserved.